FLV Software - F. A. Q

1. What will happen after I sending an order?
Once you have sent your order, you will receive a registration details email from our E-commerce Payment Processing Service provider, SWREG, within 24 hours. The registration details email that contains the official version’s setup file download URL and the registration code. Download the file from the URL, run and install it. (If you’ve installed a trial version of the product before, please uninstall it first), When the program run, it will prompt you to fill the registration code, the program will run without any limitation. If you do not receive the registration details email after 24 hours, please contact support@flvsoft.com

2. After entering the registration code, why I was told that the code was invalid?
Please copy the code directly from the email we offered and then paste it to the box without any space, otherwise the code is recognized as an invalid code.

Please make sure that the current version on your site is the retail version. The trial version has a button “Try”, after you click the desktop icon or quick launch icon. There is only a “Register” button for the retail version. If the current version is a trial version, please download the retail version from the download link we offered after your purchase. Please uninstall the trial version before installing the retail version. If the current version is the retail version, please send an email to support@flvsoft.com with your order ID and/or your registered email address for the purchase.

3. Where is my registered version?
Once your order is approved, you will receive an email with registration details from our E-commerce Payment Processing Service provider, SWREG. In this email, it will contain the official version’s setup file download URL and the registration code. If you do not receive the registration details email after 24 hours, please contact support@flvsoft.com

4. I have lost my registration keycode, how can I retrieve it?
You can send an email to support@flvsoft.com with your order number and/or your registered email address for the purchase. You will retrieve it after the information is confirmed.