FLV Software Support Center - Pavtube Studio

FLV Software Support Center - Pavtube Studio



Welcome to the Support Center! A series of preferential policies for old Moyea customers promised by Pavtube Studio due to the technology buyout are listed below. It is totally free to update your purchased Moyea software to the same name of Pavtube software. To upgrade your purchased Moyea software to Pavtube software but the same name with extra money or discounts are supported. Meanwhile, you can easily and quickly get your registeration information, find our frequently asked questions, and learn tutorial, key features, update, upgrade and more about Pavtube Software. If still any problem or question, you can directly contact our support team for help via the email address: support@flvsoft.com or the customer service line via the number: 0085-2819-3070-1 (Working hours: 08:30 - 17:30 GMT+8).


Top Frequently Asked Question:


Q1: I have purchased Moyea software, could I update/upgrade to Pavtube software?

A(1) It is totally free to update your purchased Moyea software at www.flvsoft.com to the same name of Pavtube software.
(2) You have a free chance to switch your purchased Moyea software to the same price of Pavtube software.
(3) If you have already purchased Moyea software and want to upgrade to the advance version of Pavtube software with more functions and features, you only need to pay the difference of them.


Q2: Is it possible to update my purchased Mac Moyea software to the Pavtube software for Mac?
A: Yes. You are able to update your purchased Moyea software for Mac to the same name of Pavtube software for Mac. Otherwise, you may have to pay extra money for an upgraded version.


Q3: How to update/upgrade my purchased Moyea FLV Converter for Mac to the Pavtube FLV Converter for Mac?
A: Below are two methods you can realize it:

Method I: You can inform our support team of your order number, registeration email and other purchased information via the email address: support@flvsoft.com , and our support team will send you back the new registeration information according to your purchased information.

Method II: Please sign up the page:http://pavtubecrm.pavtube.com/app/user/controller/index.php and inform our support team of your order number, registeration email and other purchased information of the Moyea software via the email address:support@flvsoft.com. Our support team will send you back the new registeration information.


Q4: The software said Registeration is invaid. What's the matter?
A: There are 3 possible reasons for the issue:1) This may be caused by entry error. Please make sure copy and paste the license without a typo. No adding any blank before or after the code.
2) The code may not match the version of the software you installed. You know, the key code is invalid for the trial version.
3) You order or download wrong product or you mix up the Windows and Mac version products. Please notice that the Windows and Mac products are completely different with different license code for each own.


Q5: I lost my registeration code. How to retrieve it?
A: Please sign in the page: http://pavtubecrm.pavtube.com/app/user/controller/index.php to get your registeration code back. Or, you can contact our support team via the email address:support@flvsoft.com to get it back by offering your purchased order ID, registeration email address and other purchased information.

If you are using Foxreal programs, you can log in Foxreal CRM page: http://crm.foxreal.com/app/user/controller/index.php, or contact support@flvsoft.com.


Q6: What's the benefit of the Apple ProRes/AIC encoding?
A: You can quickly and easily transcode and convert video to Apple ProRes 422, ProRes 4444, Apple Intermediate Codec (*.mov) formats for editing in Final Cut Pro, Final Cut Express, iMovie, etc without rendering in a fast way.


Q7: What is the Pavtube Studio?
A: Pavtube Studio is the uprising and professional multimedia software provider comitted to offering the best video and audio solutions for Windows and Mac users for a wonderful digital enjoyment.


Q8: What is your refund policy?
A: If you want to know the information about Refund Policy, please enter: Pavtube Refund Policy .

Here are some of the questions relating refund policy on getting money back.

1) I am not satisfied with your product. I want to get my payment refund.
We guarantee you the money back with the purchase price of the product you mentioned, if the product meets the refund policy. Please contact our technical support about the issue you encounter in detail, and we will offer the best solution according to the condition.

2) I find out that I bought the wrong product after installing the software. Can I get the refund to purchase your another product?
We provide you a "Try-Before-Buy" software version, and for a downloaded program and its registration code sent to you cannot be taken back, so please forgive that we will not refund you for such a mistake. But we could offer a discount or the second best solution to you for the product you want. Please contact support staff about the situation with your order number and/or email address.

3) How long does it take to get the refund on my credit card statement?
The refund will process will appear on your credit card statement in 10 to 15 business days, if your refund request is approved. Please contact your credit card company about the statement posting, if you can not find the statement on your credit card after 15 business days.


Q9: What's your update/upgrate policy?

A: Generally, there are two kinds of new version for Pavtube software, an updated version and an upgraded version. It is totally free to get the updated version while you may have to pay extra money for an upgraded version. All rights about the price for the upgrade are reserved.